Shipping policy
At Music Trove Autographs, we take particular care when preparing and shipping collectible items. Each order is securely packaged to help protect your purchase during transit.
Processing & Dispatch
In-stock orders are normally dispatched within 1–5 business days of receiving payment. We aim to dispatch most orders within 1–2 business days, but the additional processing time allows us to give higher-value and delicate collectibles the care they require.
Presale items will be dispatched on or after the stated release date. Where an order contains both presale and in-stock items, the order may be held until the presale item is available unless otherwise agreed.
Delivery
We use trusted delivery carriers selected according to the destination, order value and nature of the item. These may include Royal Mail, DPD, UPS and DHL.
Where tracking is available, tracking information will be provided once your order has been dispatched.
Delivery times are estimates provided by the carrier and are not guaranteed. Once an order has been handed to the carrier, delivery times may be affected by circumstances outside our control, including carrier delays, adverse weather, customs processing and other unforeseen events.
International Orders & Import Charges
Orders shipped outside the United Kingdom may be subject to import duties, customs charges, VAT, local taxes, brokerage fees or other charges imposed by the destination country.
Any such charges are the responsibility of the customer and are not included in the purchase price or shipping charge unless expressly stated otherwise.
Music Trove Autographs has no control over these charges and cannot determine their amount, as they vary according to the destination country and applicable regulations. Customers are responsible for ensuring that they understand any import requirements and charges applicable to their order.
If a customer declines to pay applicable import charges and the package is returned to MTA, any refund will be handled in accordance with our Returns & Refunds Policy and may be subject to applicable return shipping or other costs.
High-Value Collectibles
For higher-value orders, we may select a delivery service offering enhanced tracking, signature confirmation or additional protection appropriate to the value and nature of the collectible.
Additional delivery requirements may apply to particularly high-value orders, and we may contact the customer before dispatch where necessary.
Delivery Issues
If your order arrives damaged, please contact us as soon as possible with photographs of the packaging and item so that we can investigate and assist with the appropriate next steps.
If your tracking information indicates that an order has been delivered but you have not received it, please contact us promptly so that we can investigate with the carrier.
Please note: Delivery estimates are provided by the carrier and are outside MTA's direct control.